Delivery Information
Change delivery date
You can change your delivery date up to 5 working days before the delivery
Delivery
- We deliver your order to the room of your choice and will walk the route beforehand, to consider any items we may need you to move.
- Our delivery crews will always wear overshoes in your home and wear gloves during the delivery.
- We will recycle any packaging that has been removed, if you want us to.
- Our delivery crew will give you a business card with their names on it and details about our feedback survey.
- Delivery is Monday to Friday from 7am, you will be notified of your 2hr delivery window in the afternoon 3 days prior to delivery
A charge of £39 applies on orders over £100 with 1 item in the basket and £49 with 2 or more items in the basket.
*2 or more items refer to, Mattresses, Divans, Headboards, Furniture, TV Beds, Bedframes, Kids beds, but does not include Softs such as pillows, mattress protectors, duvets etc… Care products, Services, BedGuard
For orders that are under £100 a charge of £10 applies.
Will it fit?
One of the most common problems we face when delivering divan beds and mattresses is making sure there is enough space to carry your new bed or mattress through your home to the room of your choice.
So please take some time to measure not only your room of choice to make sure the product fits but also any stairs / lifts / hallways / access points that may be used to get the product to your room of choice.
If you realise that your products won't fit into the room of choice or we won't be able to get access to the room of choice, please contact us via the store you purchased in or through our Customer Services team on 0333 222 6800. We'll be on hand to help you choose an alternative product that will fit. Please be sure to contact us within 7 days of placing your order in store to avoid any cancellation charges.
Keeping in touch about your delivery
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We will communicate with you via text and email – so please keep an eye out for these.
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If you need someone else to deal with your order on your behalf, please let us know. We will need your permission to discuss your order details with them. Just give us the details of your nominated person by calling 0333 222 6800.
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We will send a reminder 7 days before delivery via text & email
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In the afternoon, 3 working days before delivery we will send your 2-hour delivery slot via text
Delivery Coverage
Our trained drivers deliver to most postal areas in mainland Britain (England, Scotland and Wales).
We offer a limited service to remote areas of the mainland. Please click here for details of our limited area service.
Unfortunately, we are unable to deliver to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man, the Outer Hebrides and remote areas of the Scottish Highlands.
Preparing for your delivery
Once you have made your purchase online and our sleep experts have processed your order you will be allocated a delivery date. Your delivery date will be on your confirmation email.
If you'd like to amend your delivery date, please visit www.bensonsforbeds.co.uk/delivery-booking/. You can change your delivery date up to 5 days before delivery is scheduled.
Assembly Services
For a small charge of £30, our delivery team will unpack and fully assemble your new divan bed plus assemble and fit your new headboard (if purchased and delivered with your bed).
We'll also clear away all unwanted packaging and recycle it to ensure you're ready for a good night's sleep.
This service is only available for divan beds. For assembly services for furniture and bed frames, please get in touch with us:
On the day of delivery
Delivery is Monday to Friday from 7am, you will be notified of your 2hr delivery window in the afternoon 3 days prior to delivery
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On the day of your delivery you will be able to track your order here
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We will text and email you at 06.30 to confirm we are on our way
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Our crew will call you 30-60 mins before our expected delivery time
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Prior to your delivery, please remove any furniture, ornaments, pictures, mirror or light fittings (this includes any pins or fixings) that may be at risk during the delivery or able to catch on your new product. Please also ensure any pets or children are not near the route you would like our delivery crew to take.
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Our crew will introduce themselves with Benson’s branded photo ID
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We deliver your order to the room of your choice and will walk the route beforehand, to consider any items we may need you to move.
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Our delivery crews will always wear overshoes in your home and wear gloves during the delivery.
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If you have chosen recycling, we will bag up and take away your pre paid items. If you've selected Headboard recycling, please remove it from your divan base. If you’ve selected bedframe recycling, please ensure that it has been disassembled prior to us delivering your new items, this means that the headboard, the footboard (or foot end), the side rails and the slats are separated and that the fittings removed to ensure it is safe for collection. for further information on our recycling service please click here…
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We will recycle any packaging that has been removed, if you want us to.
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Our delivery crew will give you a business card with their names on it and details about our feedback survey.
If you have ordered over the Internet/Telephone you will be requested to show identification on delivery, this is to prevent fraud. Our drivers will require photographic ID for the name on the invoice plus a utility bill showing the same name and invoice address and dated within the last three months.
If you have ordered over the phone and your delivery is going to an alternate address, we will require additional identification before delivery.
Problems with your delivery?
If you have any questions or concerns regarding your delivery you can call us on 0333 222 6800 or contact us via email.
If you have ordered from a store, you can get in touch with them directly using the number on your invoice or find their details using our store finder
Limited area service
There are a limited number of postcodes, in remote areas of the mainland, where we cannot guarantee delivery within our usual timescale. We will still deliver but sometimes it may take a little longer using our partnered delivery carriers. These are the postcodes covered by our limited service:
FK18, FK19, FK20, FK21, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PH15, PH30, PH31, PH32, PH33, PH35, PH36, PH41, PH42, PH43, PH49, PH50, PA21, PA22, PA23, PA24, PA25, PA26, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41
CH7, CH8, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, SY10, SY11, SY12, SY13, SY14, SY20, SY21, SY22
Frequently Asked Questions
How we can help with recycling your mattress, divan, headboard and bedframe?
it couldn't be easier. Simply,
1. Select recycling at the checkout either online or instore. (Headboard & bedframe recycling currently only available in store or through Customer Services)
2. Empty and unbolt your divan, headboard and disassemble your bedframe (headboard, the footboard (or foot end), the side rails and the slats all separated)
3. Sit back and relax! We will do the rest.
4. We will turn up with your recycling bag, we will put your old item in the bag (mattress, divan, headboard or bedframe) whilst in your room of choice, take it out of the house and onto our vehicle
5. This will then be sent to one of our partners where all the waste gets diverted from landfill.
Can we help with recycling beds?
Yes, divan beds, bedframes and headboards are available for us to recycle for you, this is available in store or via our Customer Services team. If you want us to take a divan, bedframe or headboard for recycling, they need to be unbolted and empty to be taken away. Headboards will need to be removed from the divan base. Whilst your bedframe will require disassembling, meaning the headboard, the footboard (or foot end), the side rails and the slats all separated
Please note: for mattresses, divan bases bedframe and headboards, we reserve the right to refuse to collect any item we believe to constitute a health and safety risk to our employees, or any of our service partners. We will provide recycling bags via our delivery team for us to bag the items up in the room of choice.
What can your mattress recycling be used for?
Parts of your mattress can be utilised for acoustic insulation, automotive felt and carpet underlay.
None of the items we recycle end up in landfill.
Can you take away old items?
We offer a recycling service for your old divan, bedframe, mattress or headboard from only £25. If you wish to add this to your order then please contact Internet Sales on 0808 1446160 (option 3) or email internetsales@bensonsforbeds.co.uk, who will be able to simply guide you through the process.
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Headboard recycling £25
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Bedframe recycling £45
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Mattress recycling £45
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Divan Base recycling £45
What will happen to my old mattress, bed and bedroom furniture?
We can take care of that! We currently offer recycling services for mattresses, divans, bedframes and headboards. We work hard with our recycling partners to ensure none of the materials from your mattresses, divans, bedframes or headboards end up in landfill and are recycled, with an additional focus on reducing the amount of materials that are sent to energy from waste recycling facilities. 100% of the items collected are recycled.
You can add recycling in store or online or by contacting Customer Services. If you want to add headboard or bedframe recycling to your order, please contact Internet Sales on 0808 1446160 (option 3) who will be able to simply guide you through the process.
We also partner with the British Heart Foundation who can collect old bedroom furniture that is fit for re-sale, helping to raise money for an amazing cause. To find out how to contact the British Heart Foundation, click here
We are working hard to expand our recycling services to other bedroom furniture, TV beds and softs (such as pillows) in the future… so keep an eye out!
Recycling your mattress
Would you like us to recycle your mattress for you? Visit our ‘Recycling your mattress with Bensons’ page for more information
